Understanding your Billing
Twilio & Rapid Response
To better understand your hotline billing information, you must understand the relationship between our software and Twilio.
Rapid Response is an application platform built on top of Twilio. Twilio is a communication service provider, just like Sprint, T-Mobile, and AT&T. Rapid Response provides you with a simpler interface to send SMS texts and calls through Twilio’s services. You can think of Rapid Response as your phone device and Twilio as your phone carrier. And just like your phone carrier, text messages and calls cost money.
Twilio Pricing
Given that Twilio sends the SMS and calls, they will charge you based on your usage. As a general rule, the charts below show the estimated prices of Twilio’s services.
Monthly Charges
Twilio will charge a monthly price for the following services:
| Bill | Price | Description |
| Active phone number | $1/month per phone number | Each long Code number you hold will cost 1$/ month. |
| **Registered Campaign | $5/month per campaign | If your account is registered with A2P, you will incur a monthly 5$ fee for each campaign you’ve registered. ** |
Pay-as-you-go
Twilo will also charge you a Pay-as-you-go charge based on your SMS or voice usage.
| Bill | To send / make | To receive |
| SMS | $0.0075 / segment | $0.0075 / segment |
| MMS | $0.02/ picture | $0.01/ picture |
| Voice | *$0.0130/ min | *$0.0085/min |
To see Twilio’s most updated prices, please visit this site.
* Starting at \ ** Registered campaigns are for those who have registered with Twilio’s A2P registration. To learn more, visit this site.
Twilio Billing
Twilio works on a credit balance system. Meaning that you add credits to your account balance and they are used as your usage increases.
To add credit to your balance, follow these steps.
To access your Twilio bill and receipt, follow these steps.
To learn more about Twilio’s billing, click here.