Adding users

Users are people on your team that have access to Rapid Response. You can assign users the roles of Account Administrator, a Hotline Administrator, and Operator. To learn more about the types of user roles and their permissions, click here.

Add Users

• On the home dashboard, click Your Name on the top right.
• In the dropdown bar menu, navigate to Users.
• In the upper right, click Create user.
• Complete the following fields:
  1. First name
  2. Last name
  3. Phone number
  4. Email address
• Select the Role(s) for the new user. Review the  full breakdown of Rapid Response's permissions settings
• Designate hotline to User.
• When you've finished setting up your user, click Save.

The new user will receive an email and text message from Rapid Response prompting them to set their Rapid Response password.

Re-sending Sign-up Emails

Sign up emails expire after 48 hours for security reasons. If your new user doesn't receive a welcome email within five minutes of being added to your account, ask them to check their Junk/SPAM folder. If the new user has not received an email, you can click the "Resend Verification Email" message in their profile.