Creating an incident report

Incident reports is a feature used to send SMS text alerts to specific audiences about an ongoing event happening at a specific address. For example, if a call is made to report an active ICE raid at a home, an operator can create an incident report to notify an audience like Legal Observer to request they arrive at the scene.

Creating an incident report

• Click Incidents on the left navigation bar on the Hotline Dashboard

• Click the Report an Incident green button on the top right

• Select the Category

• Select the Status (Ongoing or Completed)

• Insert the address of the event - Tip: if its a business, you can try to type its name in the search bar to see if it appears on Google Maps

• Click Create New Incident

Send Notification

Now that you have the incident location selected, you will need to select the audience to send the text alert to.

• Select the mile radius 
• Select the Audience
• Type the message you want to send to your audience
  • You will see how many contacts Rapid Response found that are part of the audience and located within the selected mile radius
• Click Send Message

The message will be sent to the audience contacts. If they respond back to the text, it will appear in the Hotline's text message board.