Biling Information

Payment Options

Check, Wire Transfer

If you'd like to pay using check or ACH, we'll send you an invoice and instructions within one business day.

Credit Card 

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Refunds

If for any reason, you are unhappy with your Rapid Response purchase, we do offer a 30-day money back guarantee. If you decide not to use Help Scout in your business within 30 days from your first payment, you may request a full refund. This applies to both annual and monthly subscriptions. 

Annual Subscriptions

How do annual payments work?

When you make an annual pre-payment, you pay the discounted amount and we credit your account with the full price of service.

We'll send you a renewal reminder 60 days before your annual prepaid credit runs out.