Sign up Instructions

We're excited for you to get started with Rapid Response! Please follow these instructions to complete the sign up process.

Instructions

2. Review your payment invoice and payment options provided in the email from our team
3. Email us your desired new subdomain name

Your new Rapid Response instance will live at <subdomain>.app.rapidresponse.tech. You can choose which subdomain you’d like to use. This will be the URL you use to access the dashboard

4. Create a Twilio account
If you don't have a Twilio account, please go to https://www.twilio.com/ to create one for your team. You will need to provide a credit card to pay the text and phone credits you use each month. If you are a 501(c)(3) non-profit, please go to Twilio.org to learn about the latest discounts and credit awards for advocacy groups. 
5. Add our developer to your Twilio account
  • Log into your Twilio account and add a developer to your project’s team. This will allow us to set up some of the service Rapid Response uses behind the scenes.Log into your Twilio Account.
  • Click “Manage Users” or visit twilio.com/console/projects/users
  • Add a user called “Rapid Response” with the email “dev@rapidresponse.io”. The role should be “Developer.”
  • Our developer will receive an email immediately after you add them to the account and will create your account within 2 business days. 

6. Change the name of your Twilio project 

Change the name of your Twilio project from "My first Twilio project" to the name of your organization. Go to your dashboard and click Project Name under Project Info.

Once you complete these instructions, we will email your Rapid Response account confirmation. The new platform includes a new "Help Desk" section with 24/7 email support and articles and videos to get familiar with the new system.

 Existing Rapid Response User?

If your organization is transitioning from Rapid Response 1.0, we can add a test phone number to your new Rapid Response 2.0 account to let your team get familiar with the platform before you decide to transition your active phone number.