Sign up Instructions

We're excited for you to get started with Rapid Response! Please follow these instructions to complete the sign up process.

Instructions

  1. Read and sign the Rapid Response 2.0 software license agreement

  1. Set up your Twilio account and A2P 10DLC registration We work on a Bring Your Own Twilio model. If you don't have a Twilio account, please go to https://www.twilio.com/ to create one for your team. You will need to provide a credit card to pay the text and phone credits you use each month. If you are a 501(c)(3) non-profit, please go to Twilio.org to learn about the latest discounts and credit awards for advocacy groups. Important: You must have an upgraded account for full call functionality. All organizations sending SMS messages in the US must complete A2P 10DLC registration through Twilio. A2P 10DLC (Application-to-Person 10-Digit Long Code) is a messaging framework required by US carriers to reduce spam and improve message deliverability for business texting. This registration process takes 6-8 weeks and requires specific documentation. [Reference our complete A2P 10DLC Registration Guide] for step-by-step instructions to ensure successful registration and avoid common rejection issues.

  1. Add our developer to your Twilio account
    • Log into your Twilio account and add a developer to your project's team. This will allow us to set up some of the service Rapid Response uses behind the scenes.
    • Log into your Twilio Account.
    • Click "Manage Users" or visit twilio.com/console/projects/users
    • Add a user called "Rapid Response" with the email "dev@rapidresponse.io". The role should be "Developer."
    • Our developer will receive an email immediately after you add them to the account and will create your account within 2 business days.

  1. Change the name of your Twilio project Change the name of your Twilio project from "My first Twilio project" to the name of your organization. Go to your dashboard and click Project Name under Project Info.

Once you complete these instructions, we will email your Rapid Response account confirmation. The new platform includes a new "Help Desk" section with 24/7 email support and articles and videos to get familiar with the new system.