Feature: Mass Notifications

What is Mass Notification?

Mass Notification is a feature of Rapid Response that allows you to send SMS text messages in bulk to many recipients. Essentially, you can broadcast a message to a large number of people using Mass Notification. Using this tool to communicate with an audience is a great option if the audience is particularly large (over 500 people) because the mass notification tool can deliver the text to each contact within seconds. 

Note: Mass Notifications rotate 3-5 other phone numbers to send the messages to recipients. The feature does not use your Hotline number to send out SMS. Receipts of SMS text messages sent through Notifications cannot reply to the message.

Getting Started

Before you can create a message to broadcast, you'll need to create an audience. Learn how to create an audience here. 

• Launch any hotline dashboard
• Click Notification on the right navigation bar
• Click Send a Notification
• Select your audience
• Type your message
• Click Send Notification

Note: Receipts of SMS text messages sent through Notifications cannot reply to the message. 

How to Send a Mass Notification

To learn how to send a Mass Notification, click here.